Fix Bad Call Quality
In this article, we will discuss the steps necessary to fix bad call quality.
What you will need
- Access to your Twilio account
- The subaccount with the phone number
- The phone number in question
Log into your Twilio account
Click on the question mark > select Submit a Ticket
Insert a subject such as "Bad Call Quality" and add the details of the call. Make sure to include the subaccount and phone number in question.
Choose "P2 Degraded" as the business impact > Submit.