SMS Not Sending

In this article, you will learn how to diagnose your SMS settings if your messages are not sending.

What You Will Need

1. Access To Your Twilio Account

Step 1

Verify that your main Twilio SID and Auth keys are put in correctly in your account.

Step 2

Find the sub-account in both your app and Twilio and verify that they are put in correctly.

Step 3

Find the sub-account in Twilio and verify that the webhook URLs are correct. 

The webhook urls should be:
1. Voice:
2. Messaging:

If you're still having problems with your account, please contact your support team.

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