Abandoned Checkout

Abandoned Checkout trigger is used to engage with the shoppers who spent a good amount of time on your website and added a few products but left the store without completing their purchase.

The Abandoned Checkout trigger is designed to connect with customers who have spent a significant time browsing products on your website but did not complete their purchase. Use this workflow trigger if you’d like to send a notification to the contact about their abandoned checkout, or even send a coupon code!

To activate this trigger, users can click on Add New Workflow Trigger and select Abandoned Checkout.

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Filters

Additional filters can be added by clicking Add Filters. You have the option to filter by Duration and/or Cart Value.

Duration

Users have the option to set the duration for triggering the Abandoned Checkout workflow after a shopper leaves their Shopify store. The duration can be chosen in minutes and once the shopper exits the store within the set timeframe, the trigger will be activated.

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Cart Value

The Cart Value filter allows for user customization by selecting a specific value. By providing instructions such as the cart value is greater than $500, the trigger will activate. In the CRM, symbols are used to interpret these instructions:

  1. != : "is not equal to"
  2. < : "is less than"
  3. <= : "is less than or equals to"
  4. == : "is equals to"
  5. : "is greater than"
  6. = : "is greater than or equal to"
  7. is empty
  8. is not empty

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